Exchanges

Our policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately we can’t offer you an exchange.

We only replace the product if it is not in its original condition and if it is defective, damaged or has missing parts.

To complete your exchange, we will require a receipt or proof of purchase as well as a picture to show that it is not in its original condition, is defective, damaged or has missing parts.

If you need to exchange the product, please send us an email to [email protected] or phone Etienne on 082 377 9939.

If it is approved, then your exchange will be processed and will reschedule for delivery.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

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Refunds

Our policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately we can’t offer you a refund.

We only refund you if the product is not in its original condition and if it is defective, damaged or has missing parts.

To complete your refund, we will require a receipt or proof of purchase as well as a picture to show that the product is not in its original condition, is defective, damaged or has missing parts.

If you want to apply for a refund, please send us an email to [email protected]; or phone Etienne on 082 377 9939.

If it is approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment.

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Late or missing refunds

If you haven’t received a refund yet, please check your bank account again.

If it hasn’t reflected, please contact your credit card company or bank, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]